Frequently Asked Questions

 

Questions from Sellers
 

 What are Instructions To Buyer?
 

We strongly encourage you to specify 'Instructions To Buyer' in your gigs (you can edit each of your gigs and add this information). These instructions will be presented to your buyers right after they order.

 

Using 'Instructions To Buyer' has some great benefits:

  • When using 'Instructions To Buyer', the order is not complete until the buyer submits your required information. This means that you will only get orders that already have the information or files you need in order to get started.
     
  • The time taken by the buyer to gather this information is not counted as part of the delivery time. Your order timer will only start counting from the time you get the order, pre-filled with the buyer's info.

Here is an example of Instructions To Buyer:

Please send me:

  • Portrait photo
  • Minimum 300Kb size
  • JPEG format
  • Your cartoon should be: happy / sad / angry / funny
     

How do I get my gig featured?
 

Featured gigs are currently manually managed by our content editors.

 

Sellers can draw the attention of our editors by increasing the amount of traffic coming into their gigs, specifically from the outside world. In addition, our editors look for gigs that provide real value, have an appealing look (images, description, user profile completeness etc.) and have earned more than a few positive reviews from buyers.

If your gig is receiving substantial traffic and positive reviews, please forward if to us for Featured consideration.
 

Are orders accepted automatically?
 

Yes as this reduces communication, time spent and potential buyer disappointment.
 

Why is there a holding period for my revenues?
 

There is  a 7 day mandatory holding period for seller revenues. This means that earned funds can only be withdrawn after that time.

 

The holding period protects against fraudulent activities, PayPal disputes and chargebacks.
 

Why can't I find my gig?
 

Gigs get posted instantly to the 'Recent' category. All other categories are moderated. Gigs that are genuine, valuable and are not considered SPAM, jokes, pranks or duplicates may go in. A content moderation pass usually occurs every few hours.

 

Your gig will appear in relevant search results, regardless of its appearance in the site's categories. New gigs are collected by our search engine every few hours.

This site is moderated in order to remain a clean and safe place for everyone. If your gig doesn't make the cut, and  you feel your gig deserves to be placed in one of our categories, please let us know.
 

How many gigs can I offer in total?
 
We currently allow a total of up to 20 gigs per account.
 

Questions from Buyers

 

Can I save gigs I like for later?
 

Absolutely! Just click the "Add to Watch List" link located on each gig's detail page. Saved gigs will be added to your 'Watch List' page under your Profile in the Menu at the top.

 

At this point, you cannot "Save" sellers, but only specific gigs.
 

I cancelled my order and can't see my money back in my PayPal account.
 

According to our Terms of Service, when an order is cancelled, the funds are returned to your account balance. These funds are made available for future purchases on this site.

 

If decide that you don't want to use this service anymore and have no use of your balance, please contact us and we will issue a refund (according to our Terms of Service).